The Roads and Traffic Authority in New South Wales presented Fuji Xerox Global Services with the challenge of finding a cost-effective way to solve the problems it was encountering with the fleet of dated office equipment scattered amongst its multiple offices. Fuji Xerox Global Services has met this challenge by providing the RTA with multi-function devices that are serviced under one contract, utilising a pay per copy policy. The results of this plan have been phenomenal. Over the course of five-years the RTA has saved roughly $4 million, lowered its energy use by 25% and reduced its carbon emissions by 13 tonnes. With improvements in workflow available through the use of these machines, the RTA also intends to reduce paper consumption.

Road network management, drivers licensing, vehicle registration and road network safety are all mandates met by the RTA of New South Wales. Because of this, the challenge presented was of the utmost importance to Fuji Xerox Global Services.

The first portion of the challenge was the replacement of over 2,100 machines that were under different service contracts and provided by multiple manufacturers. Additionally, the solution needed to provide the 6,900 employees of the RTA relief from the frustration of poor technical support and confusing service agreements. The final component of the solution needed to provide machines that were environmentally friendly and a service contract that covered quality service and associated maintenance costs and support, due to the fact that government agencies are not allowed to have capital expenditures or purchase to own items on their service contracts.

Each of these challenges were met by Fuji Xerox Global Services with a plan that involved multi-function equipment covered by one contract utilising a pay per copy rate. Under this contract all of the RTAs equipment was upgraded to single devices that handle multiple functions such as facsimile, copies and printouts. Since these newer machines also operate at higher levels of efficiency with lower energy consumption, the second part of the solution provided for less impact on the environment. Ultimately, Fuji Xerox Globals plan to cover everything on the contract with a pay per impression rate created a 5-year savings of about $4 million for the RTA.

With the solutions provided by Fuji Xerox Global Services, the RTA is able to save money, help the environment and concentrate on its number one priority; the drivers of New South Wales.